At UAE Bathmate, we want customers to shop with confidence. Due to the personal and hygiene-sensitive nature of many products sold on uaebathmate.com, certain return restrictions apply.

Please review this policy before placing your order.

1. Return Period

If you wish to request a return, please contact us within 7 days of receiving your order.

To qualify for a standard return, the product must generally be:

  • Unused
  • Unopened
  • In its original packaging
  • Complete with all accessories and components
  • In resalable condition
  • Accompanied by proof of purchase

Return requests submitted after the applicable return period may not be accepted unless required by applicable law.

2. Hygiene-Sensitive Products

For health, hygiene, and safety reasons, products intended for intimate or personal use cannot normally be returned once their packaging, protective seal, or hygiene seal has been opened or removed.

This may include:

  • Penis pumps
  • Bathmate pumps
  • Vacuum pumps
  • Penis extenders
  • Intimate accessories
  • Other personal-use wellness products

Please carefully check the product, model, and size where applicable before opening the packaging.

This restriction does not affect rights you may have where a product is defective, damaged, incomplete, incorrect, or materially different from its description.

3. Damaged or Defective Products

If your item arrives damaged, defective, incomplete, or not as ordered, please contact us as soon as possible after delivery.

Please provide:

  • Your order number
  • Your name and contact information
  • A description of the issue
  • Clear photographs or video showing the problem where appropriate
  • Photographs of the packaging if it arrived damaged

After reviewing the issue, we may offer an appropriate solution such as a replacement, exchange, repair where appropriate, or refund.

4. Incorrect Item Received

If we send you a product different from the item you ordered, please do not open or use it.

Contact our customer support team and provide your order details and photographs of the product received.

Once verified, we will arrange an appropriate replacement or other resolution.

5. Change of Mind

We may accept a change-of-mind return within 7 days of delivery where the product remains completely unopened, unused, sealed, and in its original resalable condition.

Because many of our products are personal or hygiene-sensitive, opened products cannot generally be accepted for change-of-mind returns.

Customers may be responsible for return delivery costs when the return is not caused by an error or defect attributable to us.

6. Non-Returnable Items

Unless defective or otherwise required by applicable law, we may be unable to accept returns for:

  • Opened intimate or personal-use products
  • Products with broken hygiene or security seals
  • Used products
  • Products damaged after delivery through misuse
  • Products missing accessories, packaging, manuals, or components
  • Clearance or final-sale products identified as non-returnable before purchase
  • Products customized specifically for the customer

7. Return Authorization

Please contact us before sending any product back.

Returns sent without prior authorization may be delayed or may not be accepted.

Our team will provide return instructions once your request has been reviewed.

8. Return Shipping

If a return results from a confirmed damaged, defective, or incorrect product, UAE Bathmate will determine the appropriate return or replacement arrangement.

For approved change-of-mind returns, the customer may be responsible for return courier charges.

We recommend using a tracked delivery service when returning a product.

UAE Bathmate cannot be responsible for unauthorized returns lost during shipment.

9. Inspection of Returned Products

All returned products are inspected after receipt.

We may reject or reduce a discretionary refund if a returned product:

  • Has been opened or used
  • Shows signs of wear
  • Is damaged after delivery
  • Is missing packaging or accessories
  • Is not in the condition described in the return request

Any assessment will remain subject to applicable consumer-protection requirements.

10. Refunds

Once an approved return has been received and inspected, we will notify you regarding the refund.

Approved refunds will normally be issued to the original payment method where possible.

Depending on your bank, card issuer, or payment provider, it may take additional time for the refunded amount to appear in your account.

11. Delivery Charges

Original delivery charges are generally not refundable for a discretionary change-of-mind return.

Where a refund is required because we supplied an incorrect, defective, damaged, or otherwise non-compliant item, applicable delivery costs will be handled according to the circumstances and applicable law.

12. Canceling an Order

If you wish to cancel an order, contact us as quickly as possible.

If the order has not yet been processed or dispatched, we will try to cancel it.

Once an order has already been dispatched, it may need to be handled as a return after delivery and remain subject to this policy.

13. Failed or Refused Delivery

Customers are responsible for providing an accurate delivery address and reachable telephone number.

Where an order is returned because of:

  • An incorrect address
  • An unavailable recipient
  • Repeated unsuccessful delivery attempts
  • Refusal to accept an otherwise correct order

additional delivery charges may apply before the order is sent again.

Any refund for an eligible returned order may be subject to applicable delivery costs where permitted.

14. Discreet Returns

We understand the personal nature of our products.

Return requests and customer communications are handled as discreetly as reasonably possible. We ask customers to package authorized returns securely and follow the instructions provided by our support team.

15. Warranty Claims

Certain products may include a manufacturer’s warranty.

Where applicable, warranty coverage may depend on:

  • The product
  • Nature of the fault
  • Manufacturer’s terms
  • Proper product use
  • Date of purchase

Normal wear and tear, accidental damage, misuse, unauthorized modifications, or failure to follow product instructions may not be covered.

16. Your Consumer Rights

Nothing in this Refund and Returns Policy is intended to remove or restrict rights available to consumers under applicable laws of the United Arab Emirates.

Where applicable consumer law provides you with additional rights regarding defective, damaged, incomplete, incorrectly supplied, or misdescribed goods, those rights will continue to apply.

17. Contact Us

For cancellations, returns, refunds, damaged products, or order-related questions, please contact UAE Bathmate through our Contact Us page.

Please include your order number whenever possible so our team can assist you efficiently.

Website: uaebathmate.com

UAE Bathmate
Discreet men’s wellness shopping and delivery across Dubai and the UAE.